We deliver to all UK addresses including the channel islands and BFPO. We also deliver to all countries within the European Union and the United States of America and Canada. Please contact us prior to placing your order if your destination is not covered by the above.
Before you place your order you will be given a guaranteed delivery date (UK only). In the unlikely event that your order will be delayed for any reason, we will inform you immediately and offer either an alternative product, if appropriate, or a refund in full.
For UK customers We offer a choice of two shipping options. When you place your order you will be able to select either standard or priority shipping.
Our standard delivery option comes with an expected delivery date*.
Our priority delivery option** is perfect if you require your order that little bit quicker and comes with a fully guaranteed delivery date.
* - Over the last 12 months, 95% of all orders using our standard delivery method arrived on or before the expected date. As you can see it’s almost as good as a guaranteed service however if you absolutely must receive your order on a certain day we recommend you choose our priority service instead. If you have any queries whatsoever don’t hesitate to contact us prior to placing your order.
If you choose our standard delivery service and are within the UK, your order will be dispatched by either Royal Mail 1st Class Recorded Delivery or 72 hour courier depending on your order value.
If you choose our priority delivery service and are within the UK, your order will be dispatched by either Royal Mail Special Delivery or 24 hour courier, again depending on your order value.
Regardless of which method you choose, your delivery is fully insured for your complete peace of mind.
Orders outside the UK but within the European Union are dispatched by Royal Mail 1st Class Recorded Delivery and will typically arrive within 5 to 7 working days.
Orders from the USA or Canada are dispatched via Express Recorded Airmail and typically arrive within 10 to 12 working days.
We can also dispatch via a number of alternative courier services such as DHL/UPS/Parcelforce etc at your request. Please contact us prior to placing your order for further details.
In addition to our standard delivery service, priority shipping is available on most orders at extra cost. Both options will be presented to you at the checkout. For further details please contact us prior to placing your order.
If you have a particular requirement in mind please don’t hesitate to contact us. Perhaps for example you’re buying a matched set of boxes for your bridesmaids and you’d like the inserts made from a sample of their dress material or there’s a particular font or logo that you’d like engraved. Whatever it is we will endeavour to accomodate your request.
We accept online payment by credit or debit card or PayPal. Note that we use HSBC for all our card processing.
If you are ordering from within the UK you may also pay by cheque or money order. Note all international orders must be placed via Credit/Debit card or PayPal.
Absolutely. We use HSBC secure e-payments for our Credit and Debit card transactions. All of your card information is stored on their ecommerce secure servers. We do not retain ANY of your card information on our server.
Insignum is a trading name of Intelligent Drives Ltd. A UK Registered company (no. 5184314). As such, all cheques or postal orders are to be made payable to \"Intelligent Drives Ltd\". Any credit or debit card payments will appear on your bank records as \"Insignum\".
We’re confident that you’ll be delighted with your order, if however for any reason you’re not satisfied we’ll be happy to offer a full refund (excluding the cost of postage). If there is a problem with your purchase please contact us and we’ll endeavour to put things right. The success of our business relies on positive recommendations from our customers. We will do everything in our power to ensure that you are completely satisfied with your purchase.
Currently we are exclusively an online business. We are investigating the possibility of selling our products through a number of outlets. Watch this space...
We take your privacy very seriously. We will never pass on ANY of your details to third parties. The only information we will hold on file are your contact details and order history. If we ever have to contact you by phone we will ONLY discuss your order with yourself WITHOUT exception. Often people order our gifts as surprise presents for their loved ones and we certainly don’t want to let the cat out of the bag!
If you would like to order 3 or more items please don’t hesitate to contact us prior to placing your order and we’ll be happy to offer you an appropriate discount.
If you wish to cancel your order please contact uswithin 24 hours from the time of purchase and we’ll be happy to provide a full refund.
You may select your preferred display currency in either Pounds Sterling, US Dollars or Euros from the " Currencies" pane on the left hand side of each web page. Note that all credit/debit card payments will be processed in Pounds Sterling at the following exchange rates: 2.00 USD = 1 GBP, 1.50 EUR = 1 GBP. If you have any queries regarding our transaction currency policy please don’t hesitate to contact us
